60-second intake (English)
Free · $0
Get the job on the calendar, or a hold, before they dial the next shop.
This is a free 60-second English intake script for US home-service shops with 1-15 people. Keep it next to the phone. Book or hold a window before the homeowner dials the next shop. Say the after-hours fee out loud when it applies. Better Call Stan is home-service growth for small shops.
How do I use a 60-second intake script on a live call?
Keep one page next to the phone and read from it, so nobody improvises the fee or the window. Ask what stopped working, ZIP or address, urgency, and a photo. Close with a calendar slot or a one-minute hold text. If you must miss, trigger SMS instead of leaving them on voicemail.
See How to use and the phone script below.
What should I say when I miss the call?
Trigger SMS the moment you miss: photo + ZIP + best callback window, then hold a window. After hours the text should still ask for a photo and a window instead of a bare "we'll get back to you." Pair this page with the missed-call checklist.
See SMS on miss below.
Get the free missed-call checklist
Why say the after-hours fee out loud before dispatch?
Hidden fees kill trust, and the booking with it. If an after-hours fee applies, say it before you send a truck. Same rule for diagnostic bands: honest band or "we'll confirm after we see it." Do not quote a full replace on a panic call.
See the price band step and Do not below.
How to use
Keep this next to the phone and read from it. Do not improvise the fee or the time window.
Phone script (~60 seconds)
- "Thanks for calling [Shop]. This is [Name]. How can I help?"
- "What stopped working / what do you need done?"
- "What's the ZIP / address?"
- "Is this an emergency, same-day, or can it wait for the next open slot?"
- "Any photo of the issue you can text to this number?"
- Price band (honest): repair/diagnostic band OR "we'll confirm after we see it."
- Say the after-hours fee OUT LOUD if it applies, before dispatch.
- Close: "I can put you on the calendar [day/window]. Does that work?" OR "I'll hold [window] and text you a confirm in one minute."
- If you must miss: do not leave them on voicemail. Trigger SMS: photo + ZIP + best callback window.
SMS on miss
"Sorry we missed you. Reply with ZIP + a photo of the issue + best time to call. We'll hold a window."Do not
- Quote a full replace on a panic call
- Promise "tomorrow" when permits take weeks (electrical/EV)
- Hide after-hours fees
Next step
Want this wired to tracking numbers + missed-call SMS on your Google card?
Book a $497 teardown, then the main pack: Calendar from the phone ($3,500 setup + $2,497/mo + your Google spend).
FAQ
+Is Better Call Stan a phone app or JustCall?
No. Better Call Stan is a growth service for small home-service shops: Google profile, tracking numbers, missed-call text-back / SMS, intake scripts, ads, and a weekly listen. JustCall is cloud calling SaaS. I am not affiliated.
+Who is this script for?
Owners and front-desk of US shops with about 1-15 people (HVAC default; also plumbing, electrical, cleaning, landscaping). It is not for franchise networks or homeowners.
+What if I cannot answer every ring?
Wire missed-call SMS to the same number stack as the Google card. Text back in under a minute. Use this script when you do answer. The free missed-call checklist covers the rest.
+What happens after I print the script?
Put it next to the phone. Run it for a week. If you want tracking numbers and miss SMS wired to your Google card, book a $497 teardown (deep $997). Credited to setup if you start the main pack within 14 days.
Soft CTA
Want this wired to tracking numbers + missed-call SMS on your Google card?
Book a $497 teardown (deep $997).
Main pack: Calendar from the phone. $3,500 setup + $2,497/mo + your Google spend.
14 holes between the click and the calendarDay 1 / 3 / 7 estimate follow-upHVAC growth for small shopsHome
Better Call Stan is not JustCall. Better Call Stan is home-service growth for small shops. Not affiliated with JustCall (justcall.io).